Not every claim needs a long process.
The straightforward ones shouldn't wait behind the complex ones. Our Fast Track service is built for speed: a streamlined path for lower-value and uncomplicated claims that delivers a quick, accurate outcome.
Less waiting, fewer touchpoints, faster settlement — keeping policyholders satisfied and freeing up resources for the claims that need deeper attention.
Every claim, handled the same way. Every time.
Efficient, accurate, and within strict timelines — from the moment instruction is received to the moment the report lands back with the insurer.
Instruction to report, without the wait
- 01First 24 hours
From receipt of instruction
A new claim arrives through the SPM system or by email.
Immediately, our FNOL team performs a full document audit and schedules the site inspection. No waiting for a queue to clear.
The site inspector attends and conducts the inspection using uClaim, our purpose-built capture tool.
- 02The 48-hour window
From inspection to site report
Within 48 hours of the inspection, a Site Report is generated. It contains:
- A high-level VAR indicator
- Photos, videos and voice notes — every one of them geo-tagged and time-stamped
- A reserve of damage
- A high-level scope of work
- 03Adjustment
Evidence into determination
The Loss Adjuster reviews every document and adjusts the claim against the evidence and the site report.
Depending on the insurer’s requirements and the complexity of the loss, the appropriate standardised reports are produced — then submitted back to the insurer to close the process.
Detail that used to disappear
The level of detail and accuracy that was once left in an inspector's notebook — or lying in the camera roll of their phone, never to be seen again.
Pages 1–5 — The overview
Pulled through from our claims management system and gathered live on site. A general site checklist across multiple categories. Documentation required and documentation provided. Assessment questions covering the state of the site and whether further expertise is needed. And a full description of the risk and the events that led to the claim.
The evidence
Everything gathered on site — from the VAR through to the damage information. Photographs, video, and the inspector’s own voice notes recorded in the moment, in front of the damage, not reconstructed hours later from memory.
The 360° walkthrough
A full 360 video of the property gives a complete view of its condition. It supports the determination of value at risk — and doubles as a pre-risk tool for establishing the replacement value cost of the insured property.
The outcome
A Loss Adjuster’s Report that leaves nothing to interpretation. It reflects the factual findings from the site inspection, supported by the policy conditions agreed between the insured and the insurer. Produced quickly, and with precision — no critical detail overlooked.
Every section fully standardised, so there is consistency across every claim regardless of complexity.
The structured format meets all regulatory and insurer requirements, and gives the claims handler a report that lets them make the determination with confidence.
Join us on this journey.
Claims processing has moved into a new virtual world. We deliver the service and support your clients need in it — without losing the human touch.